Download scientific diagram | eTOM level 1 and 2 processes within level 0 process Operations Real Options in Telecom Infrastructure Projects — A Tutorial. The Business Process Framework is an operating model framework for telecom service providers in the telecommunications industry. The model describes the. Training Plus. Enhanced Telecom Operations Map® – eTOM: What is It? A telecommunications Service Provider business process framework.

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In this manner the Business Process Framework map covers the whole value chain. Where to Collect Data Records. Understanding Standards and Standards Organizations.

Operations Area [View full size tutoriial. By using this site, you agree to the Terms of Use and Privacy Policy. Online Training Courses now available at the click of a button. It is a comprehensive, industry-agreed, multi-layered view eto, the key business processes required to run an efficient, effective and agile digital enterprise.

Standards Telecommunications systems Tutoial service management. This includes production of timely and accurate bills, providing pre-bill use information and billing to customers, processing their payments, and performing payment collections.

This page was last edited on 11 Decemberat How to Process Data Records. Tutorual Certification Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards ftom in Frameworx.

Network Blueprint for Capacity Planning. It is a hierarchical catalog of the key business processes required to run a service-focused business. NovemberKuala Lumpur, Malaysia. Later the name was changed to TeleManagement Forum. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail.

Views Read Edit View history. Check here to find out. It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes. IP Accounting Layer 3.


It includes Resource Trouble Management, which performs fault monitoring and management functions, such as processing device notifications, root cause analysis, and fault reporting. From the perspective of this book, the eTOM operations processes are relevant—particularly fulfillment, assurance, and billing.

These are responsible for monitoring, analyzing, and controlling operational services, as well as detecting, analyzing, and localizing service problems. Understanding the Need for Accounting and Performance Management. Give yourself a competitive edge by taking courses and exams to gain Knowledge and Career Certification. The TMN model lays the foundation for managing the infrastructure. It categorizes them into different levels of detail according to their significance and priority for the business.

Architectural and Framework Standards: Reliance Communications — Agility enables self-service, satisfaction and savings.

Business Process Framework (eTOM) – Wikipedia

This includes continuous resource status and performance monitoring to proactively detect possible failures, and the collection of performance data and analysis to identify and resolve potential or real problems.

Network Blueprint for Security Management.

In other projects Wikimedia Commons. The TeleManagement Forum TMF is a nonprofit global consortium that works on telecommunications management and the development of management systems and standards.

Network Blueprint for IP Telephony.

Business Process Framework (eTOM)

It was developed to drive a consensus around the processes, inputs, outputs, and activities required for service provider operations management. Coaching Services TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools tutotial the specific context of your project.

Virgin Media — How to gain agility, configurability and faster launch times. JanuaryTutogial.


There have been many versions of eTOM. For suppliers, the eTOM framework outlines potential boundaries of software components, and the required functions, inputs, and outputs that need to be supported by products using the common language of the service providers.

Home Networking Network Management. The eTOM focuses on managing operations, services, and interactions between the various components and building tjtorial. Fulfillment is responsible for delivering products and services to the customer. Reports for chargeable and noncacheable events can be generated—for example, to identify fraud. Version 14 was published in May TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in tutoril and the proper application of the standards, best practices and tools in the specific context of your project.

The initial goal was to facilitate the creation of ‘interoperable network management products’. Network Blueprint for Billing. In the billing area, Service and Specific Instance Rating correlates service events and converts them into a specific format. Implementations on the Cisco Devices.

Accounting and Performance Standards and Definitions. This site uses cookies and other tracking technologies to assist with access to members only content, analyze your use of our products and services, assist with our promotional and marketing efforts.

Business Process Framework (eTOM) – TM Forum

Assigning Technologies to Solutions. The strategic goal of the TMF is to create or identify standard interfaces that allow a network to be managed consistently across various network element suppliers.

Device and Link Performance.