BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.

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This process of customer handling is also a process for the organisation which needs to be handled very effectively and hence BPO centre are set up. KPO on the other hand is related to specified professional fields, like Law, taxation, accounting and technical and IT support. Now whenever you hear of a BPO, in your mind first thought comes is of Telecommunication service only, because we are using it daily and we often call up the customer care executive for resolving minor problems.

Focus on Low level process High level process. KPO, on the other hand, could be considered as a part of BPO, but it involves outsourcing of core functions that require specialized skills and knowledge. KPO provides great quality work and deliver everything on-time with uninterrupted services. It usually consists of the back office or front office operations.

Based on a work at www. BPO is volume driven. The focus is made on the process, i.

What is the difference between BPO and KPO

Please post your comments and questions as a separate thread. BPO – anybody who have passed 10th or 12th with average communication skills with computer knowledge can work for any process whether it could be of Data entry related for Telecomm process, Bank process, Insurance process, Mortgage process, and Mediclaim process etc.


Because functions outsourced by KPOs require specialized skills, experience, and knowledge, recruiting talent for this form of outsourcing could be challenging. Low-level decisions can also be taken by these firms. If one has skill, he will definitely be employed in BPO. Both, BPO and KPO, help businesses to streamline their operations, making them cost effective, but the six elements that separate these two processes are focus, process, specialization, driving force, activities, and client contacts.

Knowledge Process Outsourcing KPO is a subsegment of BPO, wherein those processes which involve knowledge related work are handed over to outside party.

Subscribe to our mailing list. KPO can require greater expenditure compared to BPO because it is mostly driven by the lack of professionals in certain sectors within developed countries. These activities are directly related to core offering of parent company.

What is the difference between BPO and KPO

Business Process Outsourcing BPO and Knowledge Process Outsourcing KPO are two business terms also considered popular buzzwords in the past frequently used and encountered in the offshoring and outsourcing industry in the Philippines. If you have any questions or concerns regarding any content published here, feel free to contact us using the Contact link below. It is an extended version of BPO.

Nowadays, it has become a fashion or trend for youngsters in some countries to work in BPOs just for time pass.

A BPO is capable of handling both ans end and back end operations of an entity. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition.


On the other hand, KPO is insights driven.

Professionally qualified workers are required. While basic education may be enough for you to get a BPO job but a KPO job requires you to be competent in a particular field. This process of handling customers by customer care executives is best example of BPO. BPO, abbreviation of Business Processing Outsourcing, means getting a business process implemented using the channel of outsourcing.

KPO, short for Knowledge Processing Outsourcing, is the latest outsourcing process, which involves the application of training and expertise to research, data analysis, and other information-based activities.

The trend started in the late eighties when businesses sent parts of their processes to be completed in foreign countries. KPOs are usually more specialized and knowledge based. Here also the customer care executives handle your queries but there is a difference in the qualification of the customer executive.

BPO refers to the outsourcing of peripheral activities of the organization to an external organization to minimize cost and increase efficiency. An organisation is made up of various processes.

The Key Differences Between BPO and KPO

It is helpful for those who are under-graduate or graduate and are not able to be employed in any company. BPO focuses on low-level process, whereas focus is on the high-level process. BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.

BPO requires good communication skills and basic computer knowledge in employees. Your email address will not be published.